Solutions

Solutions

Solutions

Product Retention

Product Retention

See churn coming while
you can still change it.

Usage, cohorts, and lifecycle AI that show which habits keep customers and which quietly lose them, so you invest in what makes people stay.

Free audit to start. No new platform. You own everything we build.

The Moment

Churn shows up in revenue last.

By the time it reaches a dashboard, the behavior that caused it is months old.

Today

+2.1pts

Net revenue churn, this month

DK

Dana • Tue 4:48pm

QBR is Thursday. Why did churn jump? Anyone?

JP

Jordan • Tue 5:12pm

Digging in. Could be the pricing change, could be the app update. Hard to say yet.

The damage is booked. The investigation starts now.

WITH THE SYSTEM

Analytic • Tue 5:12pm

Week-two usage of saved routines dropped for the March cohort. Same early pattern as last spring's churn wave. Lifecycle nudge queued for review.

DK

Dana • Tue 6:48pm

Approving the nudge. Let's also look at onboarding for that cohort this sprint.

The habit broke in week two. You hear about it in week two.

The Playbook

The product retention playbook

Each piece answers a decision your team already faces every week. Together they make one behavioral picture your people and your AI read from.

Event Tracking & Usage Analytics

Full coverage of what users do, tied to features, versions, and cohorts. Clean enough that product debates end with a query instead of opinions.

Event Tracking & Usage Analytics

Full coverage of what users do, tied to features, versions, and cohorts. Clean enough that product debates end with a query instead of opinions.

Retention & Churn Models

Cohort dashboards and predictive models that flag risk while there is still time to act, not after the renewal fails.

Retention & Churn Models

Cohort dashboards and predictive models that flag risk while there is still time to act, not after the renewal fails.

Best User Analysis

See what your best users do differently, then build product and lifecycle around the behaviors that keep customers.

Best User Analysis

See what your best users do differently, then build product and lifecycle around the behaviors that keep customers.

Feature Impact Measurement

Every release tied to adoption and retention, so roadmap arguments are settled by impact rather than by the loudest voice.

Feature Impact Measurement

Every release tied to adoption and retention, so roadmap arguments are settled by impact rather than by the loudest voice.

Sentiment & Voice of Customer

Feedback and NPS measured systematically and joined to usage data, so you know whether complaints are noise or the start of a churn wave.

Sentiment & Voice of Customer

Feedback and NPS measured systematically and joined to usage data, so you know whether complaints are noise or the start of a churn wave.

Personalization & Lifecycle AI

Nudges, recommendations, and offers tuned to each user's stage and behavior. The right message before the lapse, not the apology after it.

Personalization & Lifecycle AI

Nudges, recommendations, and offers tuned to each user's stage and behavior. The right message before the lapse, not the apology after it.

Definitions in code, not in someone's head.

Definitions in code, not in someone's head.

Every metric above comes from a governed layer: versioned, tested, and owned by you. Your team reads it. Your AI reads the same thing. That is why answers stay right as the business changes.

Every metric above comes from a governed layer: versioned, tested, and owned by you. Your team reads it. Your AI reads the same thing. That is why answers stay right as the business changes.

21% →

0%+
0%+

Answer accuracy, same AI model, before and after a governed definition layer. Anthropic internal results, 2026.

How it Starts

Start with one gap.

From a few thousand a month, scaling only when the work earns it.

01

Free audit

We find the biggest decision gap in your marketing measurement and show you what it costs.

02

First build, fixed scope

A trusted core metric layer in weeks, not quarters. Small enough to be safe, real enough to matter.

03

Scale when it earns it

Embedded senior team, playbooks applied where they pay. You own every model, dashboard, and definition.

See how this system applies to you.

We dont replace your stack. We make it useful. Tell us what youre working on, and well share how wed connect the dots.

See how this system applies to you.

We dont replace your stack. We make it useful. Tell us what youre working on, and well share how wed connect the dots.

See how this system applies to you.

We dont replace your stack. We make it useful. Tell us what youre working on, and well share how wed connect the dots.