SolutionsAnalytics

When the numbers don't agree, the problem is never the dashboard.

We rebuild the foundations, give the business one clean way to read itself, and pair it with AI chat that goes deeper on the same definitions. Reviews run on numbers everyone trusts, and the follow-up question gets answered in the same sitting instead of next sprint.

Where this usually starts

What we usually walk into.

The data itself is shaky
A Shopify app and a one-size-fits-all ETL got you started, and now every number downstream inherits their assumptions. Wholesale landed on top and nothing agrees anymore. We rebuild the foundations so the numbers are yours, defined your way, and provably right.
The dashboards grew instead of improving
A few ugly ones the business genuinely uses, dozens nobody opens, and none of them get to a root cause. Data never became an advantage. We replace the pile with one structure that explains movement instead of displaying it.
The data team is a queue
Good people spending their week on pulls and reconciliations instead of analysis. The structure and the AI layer absorb the routine questions, so the team you have starts doing the work you hired them for.
AI is around, but nobody signs off on it
People paste exports into chatbots and get answers nobody can stand behind. This one is now critical to get right, and it is its own discipline: governed definitions with a flag on every answer. How we do AI on business data
Analysis reacts instead of leads
The big calls, new products, new channels, pricing, get made on instinct plus whatever data was reachable that week. Embedded analysis gets ahead of those decisions instead of documenting them afterwards.
What it becomes

One read of the business, and a chat that goes deeper.

The dashboard explains movement: if orders are down 123, every one of the 123 is accounted for. The chat answers the follow-up in the same sitting, from the same definitions, so the two never disagree.

Orders bridge · this week vs lastAny grain · any cut
Orders 8,321 · −123 WoW
Same definitions, grain and filters at every stage, so the effects are additive, not approximate.
Funnel stagevs last wkEffect on orders
Sessions
312,500 / 316,300
−103
% of sessions viewing a PDP
41.0% / 41.6%
−124
PDP → add to cart
9.16% / 9.00%
+152
Cart → completed order
70.9% / 71.3%
−48
Net change
−123
The AOV branch is flat this week (1.31 units × $112 ASP), so revenue's move is an orders story.
The follow-up, in chatSame definitions
Head of ecomwhats behind the PDP drop, is it everywhere?
It is mobile only. Navigated-to-PDP fell from 27% to 25.1% on mobile after the nav change on 9/2; landed-on-PDP and PDP conversion are flat everywhere. Desktop is unchanged. Restoring the old menu path, or fixing the new one, should recover most of the ~124 orders.
Governed · same definitions as the bridge
Head of ecomwhich categories did it hit?
Concentrated where discovery depends on the menu: the two categories with the least landing-page traffic lost ~80% of the drop. Categories with strong paid landings barely moved.
Governed · product hierarchy, category level

Illustrative example.

Beyond reporting

Analysis that gets ahead of the big calls.

Reporting keeps the business honest week to week. The larger value is embedded analysis on the decisions that set the year, done with the rigor a decision that size deserves.

New product expansion
Whether a launch added demand or moved it, read on lift, so the next launch decision is made on evidence.
Sales channel expansion
Wholesale, marketplaces and retail on top of DTC without the numbers turning to mush, and with each channel's real margin visible.
Pricing & promotions
Volume, margin and timing tradeoffs modeled before you commit, so promos stop training customers to wait.
Merchandising
Which products acquire the customers worth having, and which just move units. Assortment and site decisions follow the LTV, not the bestseller list.
Marketing mix
Incrementality-checked measurement that survives the budget meeting. The full version lives on its own page. Growth Marketing
Ecommerce & site
Funnel and experience read as components, so the fix list is ranked by what actually moves conversion.
The playbook

Foundations, then trust, then decisions.

Analytics and the engineering under it, as one system. You do not need all of it, and almost nobody starts with more than two. Everything lives in your repo and your warehouse, so it is yours whether or not we are around.

Foundations
Does it work?
Pipelines that stay up
Freshness monitored, changes shipped safely, so a broken feed never quietly becomes a wrong number.
Definitions in code
Every metric versioned, tested and owned. The number in the meeting is provably the number in the model.
Access & cost under control
The right people see the right data, and the warehouse bill stops creeping.
Trust
Do people believe it?
One structure that explains movement
The decomposition above, re-cuttable by grain, product level and channel, replacing the pile of views nobody opens.
Dashboards built for reviews
Daily, weekly and monthly business reviews read in minutes, formatted to say where to look first.
Noise thresholds before alerts
Normal variance measured per metric before anything fires, so real changes stand out and wiggles stay wiggles.
Decisions
What changes because of it?
The weekly scorecard
Every meaningful move gets the same sentence: what moved, the initial hypo, who owns the follow-up.
Governed AI chat
The follow-up answered in Slack from the same definitions, flag attached. Applied AI
Embedded analysis on the big calls
Products, channels, pricing, merchandising: scoped to a decision that will change, or we say so and stop.
The cadence

A number that moved is not a finding.

Every metric that moves gets the same treatment: what moved, the initial hypo, what is being done and who owns it. That discipline is what ends war rooms over noise. When everyone knows what normal variance looks like, a real change stands out on its own.

Weekly scorecard · one row
Performance CAC +14% WoW, 9% over forecast.

Initial hypo: ~$80k overspend on premium TV inventory, offset planned this week with lower spend. Conversion and mix are flat, so this is a cost story, not a demand story.

Owner: growth team · revisit at next Monday's meeting · Illustrative example

More studies are being written up. If the situation you are in looks like one of these, the fastest way to see the detail is to ask.

Get in touch.

Tell us what you are trying to figure out. If we can help, we will say how. If we are not the right fit, we will say that too, and point you somewhere better.

01
Free work first
We start by doing a real piece of work on your data, free, so the first thing you judge is output, not a pitch.
02
First build, fixed scope
A trusted core metric layer in weeks, not quarters, at a fixed price. Small enough to be safe, real enough to matter.
03
Scale when it earns it
Month to month from there, from a few thousand a month. You own every model, dashboard and definition.